So Classy Heels

Returns

We have a 14-day return policy, which means you have 14 days after your order has been delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click here walkinkloset.returnscenter.com, or you can contact us at info@shopwalkinkloset.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Initial shipping and handling charges will NOT be refunded. Any damaged returns will NOT be accepted, please be sure your items are returned in protected and secured packaging. Items sent back to us without first requesting a return will not be accepted.

Any shipping and handling fee will not be refundable. Return shipping postage is the sole responsibility of the customer.

Please keep your proof of purchase and/or return tracking number when shipping back your returns.

We are not liable for any returned packages that may become lost or stolen in-transit.

If your purchases are returned for any of the following reasons:

1. an address is incorrect or missing valid information,
2. the carrier is unable to deliver your package, or
3. order is refused by the customer at delivery

You can always contact us for any return question at info@shopwalkinkloset.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damaged, defective, or incorrect items must be reported within 7 days of delivery.

Return costs for all damaged items or wrong items will be covered by us. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, such as:

Bodysuits swimwear, undergarments, accessories (sunglasses, jewelry, belts), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for any items with signs of wear, which also includes scents, stains, or deodorant.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

ALL SALE ITEMS ARE FINAL.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refunds are not available. Returns will only be offered store credit only.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit.

Please remember it can take some time to process and refund. Please allow 3-5 business days for store credit to be issued. 

For any additional questions or concerns, please email us at support@shopwalkinkloset.com